Columnist | Outswimming the Sharks

Mackay: Plan for market trends, don't just react to them

Learning to follow the trends, even predicting a few, can make a big difference

Mackay: Customer service can never be too good

Keeping employees motivated to consistently provide high-quality customer service is absolutely essential.

Mackay: Tackling adversity can help you in the future

If people believe in themselves, no matter what's going on, there's hardly anything that they can't accomplish.

Mackay: Rules of respect make the workplace that much better

Thomas Jefferson arrived alone on horseback at a hotel in Baltimore and asked for a room. The landlord of the hotel, named Boyden, looked Jefferson…

Harvey Mackay: Fun, creative ideas

For some time, a storekeeper had displayed in his window a card inscribed "Fishing Tickle."A customer drew the proprietor's attention to the spelling error. "Hasn't…

Mackay: Never lose the ability to laugh while at work

A friend passed along a Coca-Cola ad done by a Belgian advertising agency with the tagline “Happiness starts with a smile.” The commercial takes place…

Mackay: Standards start at home plate

The lesson applies across all disciplines: Standards are set for all employees. and it is up to management to hold them accountable.

Harvey Mackay says visualizing can lead to success

I learned many years ago that visualizing or fantasizing is one of the most powerful means of achieving personal goals.This proved true again at the…

Mackay: Artificial intelligence will be big, so prepare

AI will transform the relationship between people and technology.

Mackay: One person can make a difference in the world

If you need convincing, look to Travis Mills, one of only five surviving quadruple-amputee soldiers from the wars in Afghanistan and Iraq.